We want you to be confident trying Apider. This page explains exactly when refunds apply and how to request one.
The Pro plan includes a 14-day free trial. You will not be charged during the trial period. Cancel any time before the trial ends — no charge, no refund request needed.
You were charged within the last 7 days and have not used the Service after the trial ended (zero post-trial executions).
A technical failure on our side prevented you from using the Service for more than 48 consecutive hours during your paid period.
The Service was used (executions ran), the 7-day window has passed, or the request is for a reason unrelated to Service availability.
Annual subscriptions (Pro Yearly, Business Yearly) are non-refundable after 7 days from the charge date.
You can cancel your subscription at any time. Cancellation stops future billing immediately but does not pro-rate or refund unused days in the current period. Your plan remains active until the end of the billing period already paid for.
To cancel, contact us at frostcore@jafa.dev or manage your subscription directly through the Paddle customer portal (link included in your billing confirmation email).
The Free plan has no cost, so no refunds apply. If you hit your 2,000 execution limit, upgrade to Pro or wait for your counter to reset on your 30-day cycle.
Contact us at frostcore@jafa.dev — we'll sort it out.